Onfido processes data and performs identity verification services. Part of these identity verification services might involve credit searches that are done on behalf of our customers, which are the Data Controllers, and the data owners. Credit searches may show ONFIDO LTD on a credit report, but those were requested by our customers and done on their behalf.
The large majority of our customers are financial institutions, credit and service providers, online service providers, and companies that use identity verification services when onboarding new users or hiring new employees.
As explained in the current data legislation, "Personal data shall be: (e) kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed", which means that most of our customers automatically delete any data they have on you once it's no longer needed for the intended purposes. On those cases, we are unable to inform you which one of our customers requested the credit search.
On some cases and as per local regulation, data must be kept for longer. If you would like to know which one of our customers has requested the credit search that appeared on your credit report, please send an email to email@example.com requesting it, informing your full name (including any middle names you may have), your date of birth on the dd/mm/yyyy format, and the date the search was conducted (as shown in your report). We will check if any references to that search are still present in our database.